Grâce à nos associés dévoués, Conduent fournit des services et des solutions critiques pour le compte d'entreprises Fortune 100 et de plus de 500 gouvernements, créant ainsi des résultats exceptionnels pour nos clients et les millions de personnes qui comptent sur eux. Vous avez l’opportunité de vous épanouir personnellement, de faire une différence et de faire partie d’une culture où l’individualité est remarquée et valorisée chaque jour.

Medical Services Specialist with Dutch and French and English languages

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. 

Responsibilities:

• Manage all customer inquiries to successful resolution

• Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses

• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact

• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.

• Evaluate and escalate calls as appropriate

• Respond to non-phone customer inquiries (e.g., e-mail, fax)

• Comply with all industry regulations including adverse event and product quality processes

• Manage all assigned project work in a timely manner

• Maintain up-to-date knowledge of product, medical, disease and industry information

• Obtain pertinent customer information and record customer interactions in appropriate systems

• Communicate customer calls, issues, trends, programs and solutions

• Interact with team members to manage a broad number of products, medical and business issues and share best practices 

Qualifications:

• Dutch native level C1/ C2 and French B2+ and English B2+. Ability to converse to a high standard (all verbally and in writing)

• Previous experience in a call center environment preferred

• Required fluent in Dutch and French and English (able to read, write and speak all three languages)

• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred

• Demonstrated competency using information technology, PCs and databases

• Excellent verbal, telephone communication and written skills required

• Ability to multitask

• Good problem solving and decision-making

• Good time management skills

• Good interpersonal skills

• Good organizational skills

• Team player attitude

Education :

• Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination,

• Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine.

Conduent est un employeur garantissant l'égalité des chances et considère les candidats pour tous les postes sans distinction de race, de couleur, de croyance, de religion, d'ascendance, d'origine nationale, d'âge, d'identité de genre, d'expression de genre, de sexe/genre, d'état civil, d'orientation sexuelle, de handicap physique ou mental. , état de santé, utilisation d'un chien-guide ou d'un animal d'assistance, statut de militaire/vétéran, statut de citoyenneté, base d'informations génétiques ou tout autre groupe protégé par la loi.

Les personnes handicapées qui ont besoin d'aménagements possible pour postuler pour un emploi chez Conduent peuvent demander de tels aménagements en cliquant sur le lien suivant, en remplissant le formulaire de demande d'aménagement et en soumettant la demande en utilisant le bouton « Soumettre » à l'adresse bas du formulaire. Pour ceux qui utilisent Google Chrome ou Mozilla Firefox, veuillez télécharger le formulaired'abord: cliquez ici pour accéder ou télécharger le formulaire (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Vous pouvez également cliquez ici pour accéder à la politique d'hébergement ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

Chez Conduent, nous valorisons la santé et la sécurité de nos associés, de leurs familles et de notre communauté. Selon nos protocoles actuels, nous n'exigeons pas la vaccination contre le COVID pour la plupart de nos emplois aux États-Unis, mais pouvons vous demander de fournir votre statut vaccinal contre le COVID, lorsque la loi le permet.